Frequently Asked Questions
Everything you need to know about our luxury jewellery and services.
How do I determine my correct ring size?
We offer a complimentary ring sizer that can be mailed to your home, or you can visit any of our boutique locations for a professional measurement by our expert consultants.
What is your return and exchange policy?
We offer a 30-day change-of-mind return policy for most items in original condition. Please note that custom-made or personalized pieces are generally non-refundable.
Do you provide diamond certifications?
Yes, all our significant diamonds are accompanied by independent grading reports from internationally recognized laboratories such as GIA or IGI to ensure quality and authenticity.
What shipping methods do you offer?
We provide secure, insured express shipping for all orders within Australia. A signature is required upon delivery to ensure your precious items arrive safely.
Can I customize a piece of jewellery?
Absolutely. We specialize in custom design services where you can work with our team to create a bespoke piece tailored to your specific style and budget.
What payment options are available?
We accept all major credit cards, PayPal, and offer flexible interest-free financing options such as Afterpay and Zip to help you secure your dream piece.